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Stuck in Verification Loop

Anonymous
2024-02-28T21:43:42+00:00

So my Microsoft account was hacked but i was able to somewhat get my account. I am able to reset my password for Microsoft but when i try to sign in it says i need to verify. I verify and then make the new password. I try to sign in again and it ask to me to verify again and i am stuck in a loop. The recovery email is changed and am i forever stuck in this loop?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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Anonymous
2024-02-29T12:50:06+00:00

Hello Jason Toe,

Thank you for writing us here in Microsoft Community.

Based on the information you provided, it seems that the information is change. It would be better to connect to our accounts and billing department. They have advance tools to help you with this concern and get this matter investigated.

To get in touch with our Accounts & Billing team, follow these steps:

  1. Go to Contact - Microsoft Support.
  2. In the search bar, type "billing" and then press Enter on your keyboard.
  3. At the bottom, click Contact Support.
  4. From the menu, select Microsoft 365 and Office: Billing and payment updates.
  5. Click Confirm.
  6. Next, click Chat with a Support Agent in your web browser.

Our Accounts & Billing team will be able to help you with your request. Thank you for your understanding, I am very confident that our billing team will have the right support for you.

I hope this information helps you!

Best regards

Michael Jr

Microsoft Moderator

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