Microsoft 365 Developer Program - Expired and Deleted Subscription

Question

Hello,

I had the Microsoft 365 Developer Program subscription, then I changed my phone, I do not remember when I set up authentication for the account, but when I changed my phone, I was asked to authenticate before I could access the account, but I never got the authentication on my new phone. I was forced to delete the subscription since I could not access it. It was deleted on 15th December 2023. It has been over 60 days but I am still unable to create a new subscription. Whenever I try to set up a new subscription, it brings up the expired subscription that I previously deleted. if I use my other Microsoft accounts, it says I am not eligible for a new subscription. I have sent multiple emails through the "report error" link but I have never received a response.

Please I need a way to get a new subscription. any help would be appreciated.

Answer 1

Dear folarinonileowo

Thanks for choosing Microsoft Community.

Based on your description, I know your requirement.

For this, I'm willing to help you, but since your query is about the developer account and create new subscription and this is really outside the scope of support. But we have a team that takes care of it. Therefore, I sincerely suggest you get technical support from them: Global Customer Service Phone Number - Microsoft Support. The engineers there will provide you with further assistance.

Your understanding and cooperation are greatly appreciated.

Thanks for your precious time. Have a nice day.

Sincerely

Katherine