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Questionable charge

Anonymous
2023-12-12T17:05:36+00:00

On 12/12/23 I received this email message: We attempted to renew your Microsoft 365 Personal subscription on December 12, 2023, but the charge of USD 7.60 to [your card] was unsuccessful. Why is Microsoft attempting to charge me again when the last payment only posted 7 days ago?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-12-12T17:40:24+00:00

    Hello Brian B,

    Welcome to Microsoft Community.

    I am a Microsoft user just like you, I hope you are doing well.

    Sorry for the inconvenience. However, understand that Microsoft will not charge you when you have an active subscriptions in your account. I will suggest you check your Microsoft account Services and subscriptions page to confirm the status of your subscription: account.microsoft.com/services.

    Please let me know if you need more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

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