Message trace "Report message" button missing

Question

Hi.

We have a hybrid exchange/O365 setup. Our helpdesk staff have exchange admin permissions and can access the Message trace. They are also Quarantine admins and can submit items to Microsoft from the quarantine but from the message trace they do not have the "Report Message" button. In our test domain, I have configured a standard user, granted exchange admin permissions and provided the following permissions and the test "helpdesk" user has the report button available. However, in the hybrid exchange setup this doesn't work. Any thoughts?

• Microsoft Defender XDR Unified role based access control (RBAC) (Affects the Defender portal only, not PowerShell): Security operations/Security data/Response (manage)
• Email & collaboration permissions in the Microsoft Defender portal: Membership in the Security Administrator or Security Reader role groups.
• Microsoft Entra permissions: Membership in the Security Administrator or Security Reader roles gives users the required permissions and permissions for other features in Microsoft 365.

Answer 1

Thanks, I have posted on the Hybrid channel.

Regards

Answer 2

Dear RipeCamel,

Good day! Thank you for posting to Microsoft Community.

I do understand your query here but, as your query related to Exchange Hybrid environment and since Microsoft has specific support channel resource for certain different support scope and attributes, we are belong to Microsoft Forum Community mainly focused on Micrsoft 365 pure Exchange online only. Therefore, we provide some limited knowledge about some aspects of Exchange Hybrid environment related scenarios. For your query, we have a dedicated team with special expertise in Exchange Hybrid environment queries, so would you mind to connect and place your query on our dedicated Microsoft Exchange Hybrid Management - Microsoft Q&A? We believe they will give you accurate and efficient solution for your concern.

Thank you for your precious time and understanding. For other concerns, please do not hesitate to add your post in the Microsoft Community Team.  

Stay safe and healthy. Have a nice day!

Sincerely,

Libeamlak | Microsoft Community Moderator

Answer 3

Hello RipeCamel,

Good day. Thank for posting in the community.

We've received your query, and you can expect to receive response from one of our community moderators accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator