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Not receive email

Sree 1,971 Reputation points
2021-08-27T10:14:45.8+00:00

Shared mailboxes directly created on cloud

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management
The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.
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  1. Kai Yao 37,766 Reputation points Moderator
    2021-09-02T02:09:18.787+00:00

    Hi @JustinMicheal-7973

    Since you have a hybrid deployment, here is a Microsoft KB on this issue for your reference:
    Users in a hybrid deployment can't access a shared mailbox that was created in Exchange Online

    Please follow the solution in the link to create an on-premises object for the cloud mailbox.
    And see if it can resolve this issue.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  1. Andy David - MVP 159.7K Reputation points MVP Volunteer Moderator
    2021-08-27T11:16:57.343+00:00

    send to the sharedmbx@<Domain>.onmicrosoft.com address of the shared mailbox.

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