authenticator code not working on new device iphone

Question

authenticator code not working on new device iphone. Why it will not work ? if not y do you people make such complicate process !!!? its very very frustrating !! I need help on this ASAP !!!

Answer 1

Just be patient. Perhaps someone else in the forum will have a suggestion. Just keep in mind that we're all users here trying to help each other.

Answer 2

I don know what else to suggest. Microsoft does not manage work accounts.

Answer 3

If this is a problem with a work account, only your company's IT people can help.

Answer 4

Hi Brian,

authenticator worked on old phone.i was not able to get codes. i dint not get backup on my old phone for authenticator. Please help me on this .

I installed authenticator on new phone then added my work account then when i try to login outlook and teams then redirect to authenticator app for verification code. but i was not getting any code.

Answer 5

Hi. I'm Brian and I'll try to help.

Did the authenticator work on the previous phone? When you say it won't work, exactly what does that mean? Does it mean it produces an error? Does it mean you don't get codes? Before getting the new phone did you back up your authenticator data so you could restore it to the new phone? Did you have more than one method of generating or receiving the code? Did you port your phone number to the new phone?