Desktop sync issues

Question

So i have a basic subscription plan for onedrive which means I have 100gb of cloud storage, however, I've recently found that my desktop takes 30gb of its storage, and I can't unsync it without losing all my desktop icons, if I unlink onedrive I lose all my documents; if onedrive is linked I have to lose almost half of my allocation to it having to save my desktop to the cloud which I do not want, if I click save to device and then unsync desktop specifically I once again lose all/most of my desktop icons and if there was anything that makes me want to ****, it is how stupidly **** broken onedrive is, how is my **** saving locally but as long as my one drive is unlinked all of my folders unsync from my pc, meaning none of folders are accessible from my file explorer and why the **** is every aspect of file explorer aside from home, gallery, this pc and network only accessible from one drive personal even if all the relevant files are supposed to be "back ups" as suggested by onedrive in its app as you can select what to back up, but as soon as one drive isn't linked I can't access them, that's not a **** back up, you've moved all of my files online effectively.

How is it so **** difficult to keep the files that I've actively chosen to keep offline to stay offline when I've unsynced desktop from manage storage

***Moved from Windows / Windows 11 / Files, folders, and storage***

Answer 1

it says the request is blocked

Answer 2

Good morning, Thanbir ulIslam.

Welcome to the Microsoft Community Forum. Please accept our warmest greetings and our sincerest hope that all is well.

I understand that you're having syncing issues with the OneDrive app on your Windows PC. And from looks of thing, it sounds like you're having trouble syncing your desktop without losing your icons and documents.

At this point, please contact a Microsoft representative by phone or chat for more advance help. You need someone to be remotely accessing your computer in real time and then resolving this issue for you. They probably need to review log files and event viewer logs on your device to resolve this. Our phone and chat people are capable of that. Your Microsoft 365 Basic subscription actually entitles you to such help. To get such help please open the link below.

https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.outlook

Once you have the link opened, please do the following:

(1) Login to your Microsoft account using the sign-in option at the upper right corner of the opened link. Use the same account you used to log-in to this forum.

(2) Provide a brief description of your issue and click on Get Help.

(3) Click on Contact Support at the bottom of the results that appear.

(4) Click on Confirm after making sure what product you're having a problem with.

(5) Finally you will get the option to connect with a chat representative or to be called by a phone representative.

Screenshots below for reference.

 

 

Do take note though that the hours of operations for our phone team are (All U.S. Pacific Time): * Monday to Friday: 6:00 AM to 10:00 PM & * Saturday to Sunday: 7:00 AM to 6:00 PM while the chat team is 24/7.

Thanks for choosing Microsoft. Have a wonderful day!

Respectfully,

Glenn Rue

Forum Moderator

Microsoft Community