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Mail migration error when migrating from Google Workspace

Anonymous
2024-02-26T00:24:47+00:00

I have created an app password in my Google account and used it in the csv file for the Microsoft email migration, however, I get a password credential error every time I try to migrate the email. I've successfully migrated multiple other user accounts, but this particular one gets the error every time. I know the password is entered correctly but it will not accept it. Please advise.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  2. Anonymous
    2024-02-26T03:04:31+00:00

    Hi Bryan Alexander2

    Good day.

    Thank you for reaching out to Microsoft community.

    According to this situation, you will need to contact Microsoft 365's Business support team via technical support team and explain this whole scenario to them, because if it is required, they may need to check certain things from their backend resources. If it is needed, they may also involve or escalate this scenario to next level support team.

    Since we forum moderators do not have any authority to check and perform any action on this public forum about backend issue, some standard process may be required. They will provide possible information and guidance from their side after checking your scenario, see Get support - Microsoft 365 admin | Microsoft Learn

    Best regards,

    Allen | Community Moderator

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