LivekernelEvent141 causing computer to freeze and restart randomly.

Question

In the past few days my computer has frozen and restarted itself out of nowhere. This has happened while I was gaming and while I was just using google chrome. When it happened whilst I was in game, the game just froze for like 10 seconds and the computer restarted itself. When I was just using the internet the computer just randomly shut down and restarted itself.

When I viewed the reliability history there were two critical events, the first one being a "Hardware error" and the second one being "Windows shut down unexpectedly".

When I click into the "Hardware error" critical event, it shows this:
Description
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A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff9c06fa33d010
Parameter 2: fffff80271b2b668
Parameter 3: 0
Parameter 4: 3634
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 15369
Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal
Server information: 5046a236-f7d7-4d95-a3a8-32d1511bd285

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I looked up the bucket ID thing and figured it was related to my graphics card. The thing is, two days ago I had already updated my graphics card drivers to the newest version using Nvidias' Geforce experience app. I did so after experiencing my first crash, but that hasn't solved the problem.

The problem details of the second critical event shown in reliability history is shown below

Problem signature
Problem Event Name: BlueScreen
Code: 116
Parameter 1: ffffba82127a1010
Parameter 2: fffff8029f1d7b14
Parameter 3: ffffffffc000009a
Parameter 4: 4
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 15369

Extra information about the problem
Bucket ID: 0x116_TdrBCR:4:C000009A_Tdr:9_IMAGE_nvlddmkm.sys_Pascal_3D

I looked this up and apparently Bluescreen 116 is caused by a graphics card error, so I'm certain that this problem is with my graphics card. I'm not sure what to do as I have already updated my graphics card drivers and that hasn't solved the problem. If anyone could help me that would be great. Thanks a lot

My computer is using Microsoft Windows 10 Home 64bit operating system and has a gtx1080 graphics card.

Answer 1

@Thomas

In such case all drivers for your machine must be found only on this page:
helpdesk_download

Nvidia regular drivers doesn't fit and could be the culprit of the crash. I suggest you to disable both Nvidia Control panel and Geforce experience.

Answer 2

Hi Thomas-2961 m

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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Answer 3

Please perform the following steps:

1) Increase the free space on C: so that there is > 30 GB
(current free space18.1 GB)

2) Create a new restore point:
https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html

3) Turn off Windows updates of non-Microsoft drivers:
https://www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

4) Uninstall Driver Easy

5) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

6) Re-install the Nvidia GPU driver from the Nvidia website

7) Make sure that you check the clean install box and if available install the physx driver.

Display Driver Uninstaller Download version 18.0.4.2 (or newer version if available)
https://www.wagnardsoft.com/

Display Driver Uninstaller: How to use - Windows 7 Help Forums
https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

Download Drivers | NVIDIA
https://www.nvidia.com/Download/index.aspx

8) Upgrade the current BIOS: G21CN.311, 5/27/2019

9) Ensure the GPU is free from dust build up and that the fan is working correctly

10) Reseat the GPU and check all connections are securely made

11) Check PSU voltages in BIOS: What are the BIOS 3.3, 5 and 12 voltage values? (post images)

12) For new BSOD after the above post a new V2

(30.0.14.7168)
nvlddmkm.sys Thu Aug 5 12:25:06 2021 (610C1EF2)

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Answer 4

Hi @Thomas

I suspect the same.
When it will froze again, press this key sequence to reset video card:
Ctrl+Shift+Win+B

Is your GTX Nvidia branded or provided by any other brand?

Answer 5

Which steps were done / not done?
When available please report the progress with each of the steps in the earlier post.

For example, re-seating the GPU card, BIOS voltages, etc.
See if you can find a friend, neighbor, relative, or local computer store to swap test the GPU card.

It can be Nvidia or AMD.

The best testing would be testing both:
a) testing a new card in the problematic computer
b) testing the GPU card from the problematic computer in another computer

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