Level 2 Access

Question

Hi,

I've completed both the tasks to move to level 2 for microsoft startup hub for my company Entelligence.AI however I'm not able to access neither level 1 nor level 2 credits. It says that it expired in March and thus I applied for level 2. Both tasks are successfully completed to advance to level 2 but I can't access it. Thanks!

Best,

Aiswarya

Answer 1

Hi Aiswarya,

Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. There are a couple of possibilities for why you might not be seeing access to Level 2 credits in Microsoft for Startups Founders Hub for Entelligence.AI, even though you've completed the tasks:

Processing Time: There might be a processing delay between completing the tasks and seeing the Level 2 benefits reflected in your account. It's worth giving it a few days to see if the update automatically populates.

March Expiration: While your Level 1 credits might have expired in March, Level 2 access itself shouldn't expire. However, it's possible there's a disconnect between the system recognizing your completed tasks and activating Level 2.

Here's what you can do:

Check Founders Hub: Log in to Founders Hub and see if there are any updates or notifications regarding your application for Level 2 access. Contact Microsoft for Startups Support: Reach out to Microsoft for Startups support directly. They can investigate the issue and provide you with a clearer picture of the situation. You can find contact information on the Founders Hub website (https://foundershub.startups.microsoft.com/).

If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan