Excel Crashing

Question

Excel version 16.85 on Mac was installed yesterday. Now Excell crashes on opening some Excel files. How do I go back to a previous excel version?

Answer 1

Dear respected David Comparan,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, you may need to previous Excel version 16.84 on your Mac OS from this link: Excel

You can download the installer version 16.84 from this page: Update history for Office for Mac as well(you can only install Excel package with the same version as well).

Summary:

First, you'd need to delete the installed yesterday version via go to the Applications folder In Finder and drag Microsoft Excel.app to the trash. Then Restart your Mac Download Excel version 16.84 from this link: Excel. Then, restart your Mac and test.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.

1. Confirm whether other applications also get the same problem? Such as PowerPoint or Word and etc.

2. The version of Mac OS: Find out which macOS your Mac is using

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

I'm sorry and I apologize for that.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad

Answer 2

Jim,

going back to 16.84 allowed me to continue working. I will keep away from 16.85.

Thank you

Answer 3

Hi  Christensen. Jacob,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

Since you mentioned, "16.85 is still being pushed on MAC" you may temporary turn on AutoUpdate via use the Help menu and choose Check for Updates. In AutoUpdate uncheck the box to automatically.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Waqas Muhammad

Answer 4

Hello Wasqas,

I see that 16.85 is still being pushed on MAC. Can you please make sure that this issue is being addressed. I am happy to supply an Excel sheet that crashes on opening on 16.85 and runs out of resources on 16.86. And works perfect on 16.84.

Kind Regards

Jacob

Answer 5

Hi David,

You can revert to the previous build using Time Machine. The file you should restore is Microsoft Excel.app in the Applications folder.

Learn how to use Time Machine to restore specific files

AutoUpdate might try to put you back up to 16.85, so you might set it to manual refresh until next month.