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When I try and open an excel file in the browser from one of my sharepoint sites, it hangs and won't open the file in the browser.

Anonymous
2024-04-19T17:13:33+00:00

I have multiple sites for my organization. One of the sites is having issues with Excel files opening in the browser. I am able to open Word documents in the browser without an issue. I am able to open the same Excel file in the Excel app, without an issue. Here are the things I have tried:

I have checked the settings in the Library settings - the default behaviour is to open in browser.

I have checked the version of the files - opened in the app and did a save as.

I have uploaded a new excel file to see if it would open - it did not.

I have done a "copy link" and opened a new tab and pasted the link, and the excel file opens in the browser just fine.

I have asked other users to try opening the file in the browser and they can not.

I have verified that I can open excel files in the browser in other Sharepoint sites.

I have tried opening in Chrome and Edge - neither work.

Below is a screenshot of the file attempting to open. There is no error message. It just stays on this page.

Thank you

Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2024-04-20T02:25:21+00:00

    Dear Becky Mills,

    Thank you for reaching out to the Microsoft community. We are delighted to offer our assistance.

    We are afraid that in order to address this issue, it may be necessary to investigate the environment on your end. As forum support, we do not have sufficient permissions and resources to perform an investigation directly.

    We have noted that you have posted this question in the For Business category and assume that you have a Microsoft 365 for Business subscription. Therefore, we sincerely recommend that you contact your Microsoft 365 administrator and follow the steps outlined in this article to create a support ticket and contact Online Support.

    The support team at Online Support has higher permissions than us and can remotely examine the situation on your end, gather more resources, and assist you with troubleshooting. This will be a more efficient way to address your concerns.

    Thank you for your understanding and cooperation! Have a great day.

    Sincerely,

    Sean | Microsoft Community Moderator

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