Hi @Adriana Ellis ,
We currently provide help on SharePoint in the Q&A forum. The third-party software is beyond the scope of our support. I would suggest you go to other related forums or consult related vendors.
Thank you for your support and understanding. :)
If the answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.