Microsoft 2019 version not working

Question

Hi team,

I have licensed the ms office 2019 education version, currently, it is not working properly.
please check and solve this issues is as soon as possible

Answer 1

Ok. Now we know its not working because its asking for product key.

1. Can I ask how did you obtain your license earlier? (this provides some context of your license)
2. How long have you had this license?
3. Are you in procession of your product key?

Regards

Answer 2

Thank you for responding Team,

Q: Was it working before?

A: Yes

Q: What is not working now?
A: Currently asking for the product key

Q: What happened in between that lead to it not working?
A: I don't know

Q: Any screenshots?
A: Yes I have.
please find the attached screenshot for your reference

Answer 3

Office 2019 is a installed software on your laptop/PC.

As we are remote, we are unable to check and solve your issues directly. We can give you advice based on the information you provide us.

Hopefully with your information, and your assistance, this problem can be solved.

Some basic questions to start -

Was it working before?

What is not working now?

What happened in between that lead to it not working?

Any screenshots?

Regards

Answer 4

Hi Swamy Agmeera

Greetings!

Thank you for posting in the Microsoft Community.  We are glad to assist!

Based on your description, I understand your issue with Microsoft Office 2019 version not working.

To assist you better, I still need to gather more information from you to narrow down the scope of question:

1. May I double-confirm you followed the same steps to download and install Office 2019 in: Download and install or reinstall Office 2019, Office 2016, or Office 2013 - Microsoft Support? (If you need activation help, kindly see Activate Office.)
2. May I please know what you mean by "not working", do you mean the office apps crashed, you can't log in correctly or any other kind of problems? Please be more specific about the issue. You may also share with me the complete screenshots about it.
3. Would you please tell me when did this issue occur? Does it happen to some of the office apps or all of them?
4. Generally, to resolve an Office application not working problem, you can try Repair an Office application or reinstall Office 2019 by following instructions in: Uninstall Office from a PC - Microsoft Support and Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

Best regards

Connery You