Teams High CPU and Constant Problems

Question

Hello. Does anyone else have High CPU with MS Teams? I have a robust engineering computer and MS Teams uses about 30% of my resources. While presenting it's not stable and glitches. When sharing mouse controls my mouse disappears half of the time. I am constantly emailing feedback on Teams, but nothing gets fixed! I don't understand how Microsoft won't fix issues, do they even us it in their own organization. It's unstable.

Answer 1

Dear Ric321，

Welcome to Microsoft Community.

We understand that your display is unstable, and the display mouse disappears when you try Teams.

We apologize for the inconvenience and would like to ask you to share more information with us in order to help you identify the cause of the problem:

1. What type of account are you using to log in to Teams? Is it your personal account or work or education account information?
2. You indicated that the mouse disappears when you share the mouse control, do you have any corresponding protection software or encryption software information installed on your system?
3. You indicated that you found information about 30% resource usage, did you check the corresponding resource operation information in the "Task Manager"?

We saw that you sent Teams feedback via email, but it was not resolved. We are not sure how you communicated via email, and we apologize for any inconvenience caused to you.

If you are using Teams "Help" to provide feedback, the Teams team will need to help you to confirm the information as there may be a delay in checking and fixing the information.

Meanwhile, to help troubleshoot the operation of other software on your system and the configuration files for Teams, you can assist us:

Start the system cleanly:

If other programs or software have settings that are not compatible with Teams, there may be issues with high resource usage or display.

You can try a clean start by following the steps detailed in the link below, and then confirm if the latency problem still occurs:

How to perform a clean boot in Windows - Microsoft Support

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.  

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

Please understand that our initial response may not always resolve your issue immediately. However, we will also follow up with you to provide assistance and more detailed information so we can work together to find a solution.

We look forward to your response.

Best Regards,

Zenobia.Z | Microsoft Community Support Specialist