I cannot access Microsoft Support

Question

When I try to access ANY Microsoft support page I always get this same error:

You don't have permission to access "http://support.microsoft.com/es-es" on this server.

Reference #18.9d9c7a5c.1721346271.797425f0

https://errors.edgesuite.net/18.9d9c7a5c.1721346271.797425f0

No matter what I do, I tried incognito browsing, clearing cookies and cache, using a different wifi, nothing works, why am I locked out of accessing support? I have created support chats in the past.

Answer 1

Dear Jorge Alejandro Mateus estupiñan

Thanks for raising your concerns in Microsoft Community.

We understand that you are experiencing an issue where the Microsoft Support interface is not accessible. We fully understand the inconvenience this issue has caused you.

It needs to be explained that it seems to be a known issue with Microsoft 365, affecting access to Microsoft applications and services, including OneDrive for personal and business use, as well as OneNote synchronization. Therefore, we speculate that your issue may be affected by this problem, which is causing the support site to not load properly.

Currently, these issues have been fixed now, please stay updated by monitoring the service status, where any fixes will be promptly indicated.

< https://portal.office.com/ServiceStatus>

Therefore, we recommend that you can retry visiting the support site now to see if you are able to access it properly.

If the problem persists, please try accessing it again to see if it can be alleviated.

Your patience and understanding during this period are greatly appreciated.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Answer 2

Dear Jorge Alejandro Mateus estupiñan

Is your problem solved?

Thank you for your trust in Microsoft. If you encounter other problems in the future, you are always welcome to ask questions in the Microsoft community.

There will be technicians like me willing to assist you.

I sincerely wish you a happy life and all the best!

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist