Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello Timothy
I am Prakash and happy to help you with your question, I'm a Microsoft consumer like you.
Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees or support from Microsoft.
I am sorry to know you are facing this issue , I will try my best to help you to resolve this issue.
As this is Microsoft Office community forums, Kindly let me know in which Office App and at which Office screen or Window you are getting this message.
Also, Kindly attach some screenshot of the issue or steps , so that I can try my best to assist you further.
Please let me know which Microsoft Office version and subscription you are using ?
In case of additional questions, reach out back to us, and we will be happy to help and try our best to resolve your issue.
Best Regards, Prakash