The transaction failed

Question

Hello All,

I subscribed to Microsoft 365 Basic by LE 399.00 yearly since last year and and I have paid by my card without any problem but this year when I wanted to pay again to renew the subscription , the transaction was failed although I have money in my card but failed and I changed the card to make another try but also failed . I want to renew the subscription and you have sent me e-mail to pay . How can I do? please help to solve this matter .

Thank you .

Best Regards

Answer 1

Dear Motajaded Home,

Welcome to the Microsoft Community.

We fully understand the problems you are experiencing with your Microsoft 365 Basic payment and as frustrating as this situation is, I sincerely recommend that you contact a specialized department to resolve your issue.

This process may include confirming your Microsoft account and payment method, as well as other personal information. To avoid disclosing this information in a public forum, I cannot help you investigate this situation, but I will direct you to the appropriate place.

1.Please visit the following website: Contact - Microsoft Support.

2.Select “Contact Support” (sign in to your Microsoft personal account).

3.Under Products and Services, select the options that relate to your product.

4.Under Categories, select Manage My Subscriptions.

5.Go to Confirmation.

Choose to chat with a support representative or request a callback.

Thank you for your understanding and patience.

Please be patient and feel free to contact us if you have any additional questions or need further assistance.

Best regards

Michael | Microsoft Community Support Specialist