Education subscriptions can't be canceled

Question

I'm a college student and I find that I can't cancel my education subscription, where can I cancel it? Because I have a business subscription, I don't like the school's subscription!

Answer 1

Dear Rediarry

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, about how to cancel your subscription, please kindly see:

• For adminaccount: Cancel your Microsoft business subscription | Learn with Microsoft
• For user account: Cancel your Microsoft subscription - Microsoft Support

On how to get a refund, refer to the following documents to verify the result:

Returning items you bought from Microsoft for exchange or refund - Microsoft Support

Please kindly note that you will need to cancel your subscription at least 48 hours before the renewal date to avoid being charged for the next billing cycle.

Meanwhile, seemly you are using amdin account, in order to better help you and not waste more of your time, please call our hotline directly to inquire about your cancel and refund process, I tested the hotline, here is some information for your reference. When you called the hotline（Here is hotline link: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn), please refer to hotline based on your location to try within business hours.

The auto opening may last for 30 seconds to inform online support. While please wait and check if any further option like option "1" as business email user, then "2" as billing support, this can help to reach billing team, then you can provide invoice number and domain for support agent to check and figure out charge. Or if there any auto option like below to reach support.

After opening, it will ask what kind of issue that you're troubled in.

I replied: unknown charge.

A: What kind of product that you're using?

B: Office 365 for business.

A confirmed: Whether education account or business?

B: For business

A: Are you administrator?

B: Yes.

A: Do you have the other administrator of your organization?

B: No.

A: Do you need a .... service request?

B: Yes 

Please kindly note that you must call the hotline Monday through Friday (9 a.m. to 5 p.m., Monday through Friday) sincerely apologize and thank you again!

Here is one another global support phone numbers: Global Customer Service phone numbers - Microsoft Support

Note: Your Microsoft business or technical support engineer may collect information from alternate email addresses to help with the verification process.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator

Answer 2

If that edu version is provided by that establishment you are not paying for it, and as such you simply uninstall it