embedded pdf within excel does not open.

Question

i save the excel file to one drive and I have years worth of embedded files saved to it. (usually 1 or 2 pages each) One day they stopped working when I tried to open on my desktop. I was told it was no longer available with the free version of Acrobat so I uograded to the pay version. Still no luck. However, I tried to open it on my laptop, and the files opened no problem. I have had my IT guy check it out and he is having no luck. He did delete the file from my desktop and reopened a fresh version since it work on my laptop and he did many other things. He thinks at this point we may need to reinstall windows. Please provide input as I need to acces these PDF doc (which are no longer saved on my desktop).

The error message I receive is this: "There was an error processing this page. Operatio or data to complex"

Answer 1

Dear Cindy 603,

Thank you for reaching out to the Microsoft community. We are delighted to offer our assistance.

We are afraid that in order to address this issue, it may be necessary to investigate the environment on your end. As forum support, we do not have sufficient permissions and resources to perform an investigation directly.

We have noted that you have posted this question in the For Business category and assume that you have a Microsoft 365 for Business subscription. Therefore, we sincerely recommend that you contact your Microsoft 365 administrator and follow the steps outlined in this article to create a support ticket and contact Online Support.

The support team at Online Support has higher permissions than us and can remotely examine the situation on your end, gather more resources, and assist you with troubleshooting. This will be a more efficient way to address your concerns.

Thank you for your understanding and cooperation! Have a great day.

Sincerely,

Sean | Microsoft Community Moderator