onedrive sharing problem

Question

I've been using OneDrive for a long time, but recently, I've encountered a sharing problem. I shared a file with someone, but they could access it via the web; however, they couldn't download it, and they also couldn't connect to the Windows File Manager, which means they couldn't use the sync function. Do I need to change to a different cloud service platform

Answer 1

Hello Randy Reyes1,

I understand the inconvenience this issue has caused you.

As I said earlier, this is a popular issue that has arisen temporarily. We've had feedback on this issue through internal channels, and Microsoft is aware of it and has begun working on a solution.

We ask for your patience and thank you for your understanding and patience.

Best Regards, 

Arthur - MSFT | Microsoft Community Support Specialist

Answer 2

Hi,

I am having the same issue with shared folder, suddenly disappeared on the local of the PCs that used to have the folder on the location.

Now the only work around is to access via web browser, I have checked all permissions and shortcuts, all are correct.

Please help and advice.

Randy

Answer 3

Hello!

I am having the same issue. I can access my OneDrive files on Google Chrome, but not on the OneDrive App. I previously had access to my shared OneDrive files through my Quick Access bar on Windows, but I no longer do. Has there been any fix for this situation?

Thank you,

Dana

Answer 4

Hello,YONGJUN JEONG

Thanks for using Microsoft products and posting in the community.

Regarding the issue you are experiencing with OneDrive shared files not downloading and creating shortcuts properly;

I do understand the inconvenience this issue is causing you.

If you you can access it properly, then rest assured that the synchronization feature should be working as well.

It should be noted that we have recently received the same feedback as you on other language boards, so this is a temporary generalized issue. We have reported this issue through our internal channels and the relevant development team will be working on a fix for this issue in due course.

We're also waiting for notification that the issue has been fixed, and I'll let you know as soon as it's resolved. Thank you for your understanding and patience!

Best Regards, 

Arthur - MSFT | Microsoft Community Support Specialist