Administration

Question

Im having trouble figuring out how to make my new account an Administrator to get rid of an old one.

Answer 1

Hello yaya smith,

Good day! Thank you for posting to the Microsoft Community.

Sincere apologies for any inconvenience this issue might be causing you. Before proceeding, could you allow me to gather information below to narrow down your specific scenario?

1. Could you please share more details about the issue you are facing?
2. Are you using a Microsoft 365 business account or a personal account? Please share your account details and a screenshot of your subscription.
3. Please make a short video by reproducing the issue and share with me.
4. Also, could you share with me a detailed screenshot page of your current Office version number? Here's the article for the steps: About Office: What version of Office am I using? - Microsoft Support

Initially, I asked for some information, because I could not find the information requested above in your case description so that we can understand the specific scenario for your current situation.

Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a specific direction for your current situation.

Note: Due to the forum policy and to protect sensitive information, please share with me above some screenshot information requested in "View Private Messages".

Here are the steps to open "View Private Messages":

To view the private messaging options> Sign in to the Microsoft Community, use the email account where you posted the information for that topic in the Microsoft Community, > click your profile picture in the upper-right corner, > select the My Profile option.

I look forward to your next update on this in a private message. I will provide further guidance accordingly.

Your valuable cooperation will be greatly appreciated in the community.

Sincerely

Md Ashabul Haque | Microsoft Community Moderator