Multi Factor Authentication Stuck in a loop

Question

Hello,  The two factor authentication is not working for the admin account. When I try to login it says enter the code from authenticator app but in Authenticator app it says that the account is not setup for 2 factor authentication. In order to disable the MFA I need to login and am not able to do so because it keeps asking for Authenticator App code to verify. Can you please help work around this problem?

Answer 1

Hello Soulfood Spices,

Hope you are doing well. Thank you for reaching out to the Microsoft community.

I would like to know whether your tenant have more than one Global admin. If so, please ask another admin to unregister the old device/disable the MFA setting.

Supporting document for MFA: Setting up multi-factor authentication for users - Microsoft 365 admin | Microsoft Learn

If you are the admin only and can’t access your account due to Authentication issue, it is suggested to contact Data Protection team, because we are from community team and we are not authorized to reset any user/admin account. Data Protection Team is the only support team to check and reset account. To find contact number of Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support.

If any information is required, kindly let us know. Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Nafis Iqbal Shuvo

Answer 2

Dear Soulfood Spices

Good day.

Thank for posting in the community.

We've received your query and you can expect to receive response from one of our community moderator accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator