![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
Dear נתנאל עובדיה,
Good day!!
Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.
I understand your concern and I would like to confirm whether the same problem happens when you try to access the content in your OneDrive for Business with the different network connection, you can switch to the mobile hotspot and see whether the same problem happens.
If the same problem happens, please access the content in your OneDrive for Business via InPrivate or Incognito window of your browser.
If still there is no success, we are sorry and would like to request you to follow the steps explained in this article: Error when accessing SharePoint or OneDrive - SharePoint | Microsoft Learn and see whether the same problem happens.
If nothing works, we are sorry and would like to confirm the following information which will help us to better understand and guide you further:
- Does the problem happens when you try to access specific file in your OneDrive for Business or any file in your OneDrive for Business?
- Are you able to access the files in your OneDrive for Business in the different device?
- Do other users in your team are having the same issue?
Our sincere apologies for not resolving the problem in the first reply but answers to above queries will help us to better understand your situation and guide you in the right direction.
Appreciate your patience and understanding. Have a great day!!
Best Regards,
Sophia