Active Content Script and emailing documents issues

Question

So our company has run into an issue where when we create a document (Word, Excel, or PowerPoint) and send it to a client that has strict network rules, the email is flagged for containing an Activecontent script. This is causing issues with clients not receiving emails that contain these types of documents. I have searched the forums and have been unable to find a solution or anything within these documents that should be causing the problem. If we send the emails internally, our Norton software strips these scripts out and then we can send the documents to clients, but we shouldn't have to go through this process to send items to the client. Is there a setting within each of the mentioned software products that we need to turn off to keep this from happening?

Answer 1

From your description, it sounds as though you have Active content in your presentations. As long as that's the case and your clients' systems don't permit the email, all you can do is make sure the active content is removed before sending them email or arrange some other way for them to receive the files; links to OneDrive or the like, perhaps.