Microsoft office word program

Question

I bought a new apple computer and they migrated all my programs over.  I was able to get Microsoft excel to activate, but the  Word will not work.  What should I do?

Answer 1

Hi,

Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. There could be a few reasons why Microsoft Word isn't activating on your new Apple computer even though your other programs migrated successfully. Here are a couple of things you can try:

Check the Version: It's possible the migrated Word version isn't compatible with your Mac. Microsoft offers a version of Word specifically designed for Mac https://apps.apple.com/us/app/microsoft-word/id462054704?mt=12. Try downloading the latest version and see if that activates.

Verify Your License: There might be an issue with your Microsoft Word license. If you purchased Word as part of a Microsoft Office suite, you might need the product key to activate it on your new device. If you have a Microsoft 365 subscription, signing in with your account should activate Word.

Contact Microsoft Support: If the above steps don't work, Microsoft support can help diagnose the activation issue. You can find their contact information on the Microsoft website https://support.microsoft.com/en-us

If you have any additional questions or concerns please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan