my code isn't working

Question

my code isn't working

Anonymous

hello. I'm having trouble redeeming a Microsoft 365 code. it keeps sending me an error code not found message.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Dear Lilly Henderson

Good day! Thanks for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, to help you better, I still need to gather more information to narrow the scope of the question

Have you got some error imformation or error codes? If yes then please kindly share a complete screenshot with me so that I can do further research and tests, thanks.
If your issue occurred in outlook desktop client, then please kindly use your account to login OWA(outlook web app)****and then check whether you also can't find it in outlook web app, thanks.
What's your type of account?(business account within business subscription/outlook.com/hotmail.com/live.com/imap account/pop account)

Please kindly believe that I will do my best to do more research and testing to help you further when you get the feedback I need.

Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you in advance for your understanding. Your patience and cooperation will be highly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator

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my code isn't working

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