Subscription Cancellation?

Question

I have been paying an annual subscription for a number of years but do not use many of the facilities it includes. If I cancel my subscription, will I still have access to Word, Excel, Publisher etc.? I understand I would not get any updates of new programmes which at this stage in my life I no longer need. Will I still have access to my Hotmail account? I find it is a lot of money to pay for something that I do not get many benefits from.

With Thanks

Ann Stewart

******@hotmail.com

Answer 1

Thank you for your reply. From what you have said, you can guarantee me that if I cancel my Microsoft subscription due 20th August, I will still have access to Word, Excel and Publisher as well as my Hotmail account when I log in after this date. I understand I will no longer have access to updates but that I will still have access to all of the above. People I have spoken to have told me this is not the case so I want definite clarification from you before I go ahead and make the cancellation.

Kind Regards

Answer 2

Hello Ann Stewart1,

Hope you are doing well. Thank you for reaching out to the Microsoft community.

As per your query, if you cancel your subscription, you will have access to Word, Excel, Publisher and also you Will have access to your Hotmail account.

To cancel your subscription. To cancel your subscription kindly follow the mentioned below steps.

1. Here's how to check to make sure recurring billing is turned on/off:
2. Go to the Microsoft 365 admin center. Sign in with the admin account for your business or with an account that has admin permissions.
3. Go to Billing > Your products.
4. Select the product you want to manage.
5. In the Billing settings section, select Edit recurring billing.
6. In the Edit recurring billing pane, select On or Off.
7. Select Save.
8. Cancel your Microsoft 365 for business subscription

The easiest way to cancel your subscription is to turn off recurring billing. When you turn off recurring billing, you can continue to use your subscription until it expires at the end of the subscription term.

1. Go to the Microsoft 365 admin center. Sign in with the admin account for your business or with an account that has admin permissions.
2. Go to Billing > Your products.
3. Select the product you want to manage.
4. In the Billing settings section, select Cancel subscription.
5. Choose whether to cancel now or cancel before the next renewal date.

 For more information:  Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

If the above-mentioned steps do not work for you, kindly contact our billing support team to assist with the cancellation as it might involve access to sensitive information that we don't have access to as public forum. For business support Get support - Microsoft 365 admin | Microsoft Learn****

Below is the document to contact Microsoft 365 Business support team via Phone support. (Please check the number/s within your country/region).

Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. and Global customer service phone numbers - Microsoft Support

If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

Sincerely,

Nafis Iqbal Shuvo