Problem with security info update

Question

Hello,

To use the Microsoft Authenticator application, I need to scan the QR code, so I have to go to the security info, which I can't do.

When I select security Info(update info) it tells me to enter a code - "Enter the code displayed in the Microsoft Authenticator app on your mobile device​".

for the authenticator app gave me a code, first I need to set up 2-step verification in the app, for which it asks me a QR code.

I'm going around in circles and I can neither use the application or update the security information.

I can't even add my mobile number to verify with the number and move to the next step.

Please help me.

Answer 1

If you are in an organization (work or school), you can get assistance from the local Office admin, who can get in touch with Microsoft if necessary.

Answer 2

Hello! Anuki M

Welcome to the Microsoft community.

I understand that the current situation is that you are unable to log in due to the unavailability of an authentication account.

After diligent investigation, I can safely say that your knowledge in this area will be broader than mine.

The most appropriate community for posting your issue should be Microsoft Authenticator - Microsoft Q&A, which is a professional place made up of many technical experts or advanced users like you.

Also, I'll keep this thread open in case our volunteer MVP/moderator/ can have some targeted insights for you.

Thank you for your understanding and cooperation.

I wish you a peaceful life.

Celia | Microsoft Community Support Specialist