OneDrive 被封

Question

Subject: Reactivation Request for OneDrive Account

Dear Sir,Please find the attached screenshot illustrating that my Microsoft account is currently not valid. However, all functions in my account, including email, are still operational. I kindly request your assistance in reactivating my OneDrive account, as it contains all my valuable family photos.Thank you for your prompt attention to this matter.Regards,Greg

Answer 1

Dear Greg

Thank you for sharing your photos with us so that we can better understand your question. To protect your privacy, I have removed the content in question.  After in-depth discussion and testing by our team, we found that the form to restore an account applies mainly to personal accounts. When we use a corporate account to restore an account, the account does not exist as well. Considering that your domain is a corporate domain, this may be due to the fact that your corporate administrator may have disabled your use of the OneDrive service under this account.We recommend that you contact your corporate administrator as soon as possible for further help and guidance. Business administrators usually have the authority to resolve such issues and may need to take specific steps to restore your access.Please feel free to let me know if you need further assistance or have any other questions.Thank you for your understanding and co-operation. I wish you all the best!Best Regards,Maxine | Microsoft Community Support Specialist

Answer 2

Dear Maxine

I can log in by use the domain @wanwulian.ink and both email, MS office can use properly even I use this domain email to communicate with you now. Only OneDrive cannot assess on the phone since I try to log out and log in again. For my MacBook Pro. The account have partially read, but cannot download or copy the file to other destinations. Please see the attached. Thanks!

Regards

Greg

Answer 3

Hi, gregory.loThank you for your prompt reply and for raising such detailed information to us.At this time, we need to confirm that the account for your domain of @wanwulian.ink is under a Microsoft account, and that you log in to this site with the account under this domain to see if you can log in properly, and whether you can or not, please share the specific information with me.Microsoft account | Sign In or Create Your Account Today – MicrosoftThank you for giving your time and effort to our work and we will continue to help you!Best Regards,Maxine | Microsoft Community Support Specialist

Answer 4

Dear Sir 

Thank you for your reply. I haven’t done anything recently since this Onedrive backs up my phone’s photos. I have submitted the inquiry to the Microsoft support team, but it makes me feel strange your colleagues replied that the account does not exist. However, I keep using this account except the Onedrive, which is blocked only. I don’t know what happened, but I beg you to help me release my Onedrive. At least you give me a reason time to live all my files to other cloud services if you don’t want me to use them to back my photos. I am anxious and depressed about losing this file. Billion Thanks!

Regards

Greg

Answer 5

Dear Greg  Thanks for using Microsoft products and posting in the community. We understand that you are experiencing problems with your OneDrive account and I fully understand how important these precious photos are to you!

First of all, could you please provide us with screenshots of the error report in question? These screenshots will help us understand the problem you're experiencing more accurately and provide you with a solution faster.

Secondly, have you done anything recently that may have affected your OneDrive account? For example, changing account settings, changing your sign-in location, or trying to sign in to multiple devices. You can see if this applies to you by checking the links below:Reactivate an account that has been blocked - Microsoft Support Since I don't know your specific situation yet, please share the above information with me so that I can better assist you!

If you have any other questions or need further assistance, please feel free to contact us.

Thank you for your understanding and co-operation.

I wish you all the best! Best Regards,Maxine | Microsoft Community Support Specialist