Microsoft Forms Links and QR Codes Not Working

Question

I created a Microsoft Form via my browser (google chrome) on Windows 10 Pro (work computer). I've tried generating a QR code through Forms, as well as using a free QR code generation website. I have also tried using the direct link (both full and shortened). In all instances, the QR code / link results in an endless loading wheel. Permissions are set to "anyone can respond." This is the link:

https://forms.office.com/Pages/ResponsePage.aspx?id=fI9uTwZSA0GF8_ECLJVJAGgo4waH9VBLmxV1fsRBEclUQjAzMDhIV0RDTFFIQjc1REFQSzFZWDBJSC4u

Answer 1

Hello, Tyler Taylor,Welcome to the Microsoft community!Thank you very much for providing detailed information and the QR code. This information is crucial for us to further diagnose and resolve the issue.Based on the description you provided, I understand that the issue you are facing is that the QR code or link you generated is experiencing endless loading when trying to open. Am I correct in my understanding? If I have misunderstood anything, please feel free to correct me at any time.Our team has tested the QR code/link you provided and was able to open it successfully. To help you better understand the situation, I have attached a screenshot from the test: If you or others still encounter issues when trying to open it, this may be due to network connection problems or account settings restrictions. Here are some troubleshooting steps we suggest:1. Check if the network connection is stable and try reconnecting or switching to a different network environment.2. Confirm account permissions and settings to ensure there are no restrictions causing limited access.3. Clear your browser cache or try opening the link using a different browser.Manage cookies in Microsoft Edge: View, allow, block, delete and use - Microsoft SupportWe genuinely hope to assist you in resolving this issue. If you need further assistance, please don't hesitate to let us know.Looking forward to your response and hoping we can find a solution as soon as possible.Have a great day.Navian - MSFT |Microsoft Community Support Specialist

Answer 2

I'm having the same issue as above. it worked when I first tried it and took me to the form I created but when I tested in again after an edit I keep getting a continuous loading screen. Now that's happening every time I scan my code.

Answer 3

Same here - QR code accessible only once per device.

Can you advise how to fix it.

Answer 4

Had the same issue with the QR codes at my company, sounds stupid but if you clear your browser history cache and cookies it will work.