Office applications throwing error

Question

EXCEL.EXE - BAD IMAGE

Office\Root\Office16\AppVIsvSubsystems.64.dll is either not designed to run on Windows ot it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f

---

above error is coming since 4 days. restarts, repair, reset has not helped.

I have a home and student 2019 license. could you please help

Answer 1

Hello, Manisha Roy.

Welcome to the Microsoft community.

The error message you're encountering, "EXCEL.EXE - BAD IMAGE," usually indicates a problem with the installation files of Microsoft Office, specifically related to the DLL file mentioned. The following is an official statement, which indicates that you can try to use Online Repair and reinstall Microsoft 365 to complete the repair effect:

Error: The application can't start because AppVIsvSubsystems32.dll is missing from your computer - Microsoft Support

If this doesn't help, then you can remove all traces of your Office installation by downloading fixit from the following article. Save it to your computer, then run it.

Then, log in with your registered email address www.office.com/myaccount Reinstall Office, then find Office home and student 2019 under Services and Subscriptions– select Install.

Before deleting the Office installation, make sure you can log in to your account and that OFFICE is associated with it. In addition, here is an offline installation package for your Office 2019 home and student. Click on the download and it will automatically launch in the browser. After completion, go to the Windows File explorer and run it:

http://officecdn.microsoft.com/PR/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/HomeStudent2019Retail.img

Feel free to share updates with me on how things are progressing after you've completed the aforementioned steps.

Best Regards,

Hannah.Z- MSFT |Microsoft Community Support Specialist