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Bookings Text Message Customization

Anonymous
2024-04-11T17:03:09+00:00

Hi there! I am the Marketing Director for FEMBi Mortgage and I'm using the Bookings feature to help our Loan Officers schedule appointments easily. I enabled the text notification feature for one of our services, but I don't see where I can customize part of the text message. I enabled the feature that allows the customer to choose which person they meet with on the Services page, so the Booking Page link will be shared amongst our Loan Officers, but the text message types out the Booking Page name following "with."

So for example, if a customer goes to the "Meeting with FEMBi Mortgage" Booking page to book a Mortgage Consultation service with Katie Wilburn, the text message will read: Your meeting with Meeting with FEMBi Mortgage on April 12, 2024 8:45am EST has been confirmed: Use this link to join.

So it uses the Booking Page name, even though there's a feature within Bookings to allow the customer to CHOOSE who they book with so the Booking Page name can never be the specific name of the user. I cannot name the Booking page after each user since they will be sharing it as the customer will CHOOSe who to meet with. Let me know if I explained this well and if there's a way I can edit the text message to say either the user's name or change the wording for the Bookings Page name to make sense. Thank you!

***moved from Outlook/Web/Outlook.com/Calendar and tasks***

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2024-04-15T10:11:19+00:00

    Hi Katie Wilburn, Thanks for visiting Microsoft Community.  

    I wish I could handle your problem, however, the issues on Bookings is out of reach of the response support community. In fact, there is a dedicated community for discussions about Bookings, there are experts who can provide more professional solutions in that place. Here is a link****to the forum where you can raise specific scenarios and share your idea to help solve the problem. Sincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding!

    Best Regards

    Eliac | Microsoft Community Support Specialist

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