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was invited by family member to join his office subscription , after installing office but still cannot use
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try signing in with the e-mail address for your account (usually outlook.com or hotmal.com).
Hi,
Message appeared - most of the excel features have been disabled : To reactivate
Next message - 3 options : Buy - I want to renew or buy office , Enter key - I have a product key , Sign in - Add this computer to an active account
Already installed office from the family invitation and message was installation successful but still cannot use office
Kindly advise
Thanks
Hi,Lim Soon Chye Daniel
Welcome to the Microsoft Community.
Understand that you are experiencing problems with Office, for your problem: First check the status of your Office subscription by logging in to https://account.microsoft.com/account To determine if you have successfully joined the family subscription.In addition, if you still can't use Office after installing it, do you have any error messages, if convenient, you can provide us with specific error screenshots. So that we can locate the problem more accurately.
I look forward to hearing from you and sharing more information.
Best regards
Zoro-MSFT | Microsoft Community Support Specialist