A web-based tool in Microsoft 365 that enables users to quickly create surveys, quizzes, polls, and feedback forms.
Hi Sruvs,
Greetings. Thank you for posting the thread to our community. I carefully review your description, it seems you are trying to modify the Likert which export from the Forms, and when the Likert tries to collect responses from the Form, it leads to some mistakes.
I understand your concern, the root cause of this issue is that the syncing process between Forms and Excel is a one-way****synchronization**. It's not a two-way synchronization.**It’s only available to sync the content of Forms to the Excel worksheet, it will not work in the reverse way. In that case, if you modify the original Likert in Excel and then collect new responses from Forms. The content will lead to a conflict which causes the mistaken content, so the best way to modify the questions and answers of your form is to modify them in the Microsoft Forms instead of modifying the synced worksheet in Excel. The workaround I suggest you can try is to do a copy of the exported Excel Likert as a back-up and you can customize in your own way on this back-up file so it will not conflict to the new responses, by the next time you want to modify the new collected responses, you can try to use Power Automate to flow your old worksheet to the new one. If you want to try this workaround, since we mainly focus on the on general and built-in feature queries in Excel, I sincerely recommend you post the question in Microsoft Power Automate Community - Power Platform Community. It is the specific channel handling this kind queries, members and experts are professional and will assist you further. I also notice you mention there is no option to reorder the questions and answers of the form. Personally, I understand the inconvenience of lacking these settings in current build-in settings of Excel and Forms. Due to this situation, I also suggest you can go to this link: Microsoft Forms · Community to go to our Feedback community and send your feedback and requirements. Our product team is in charge of the site, and they constantly check customer reviews and feedback, and a lot of the features are developed and improved based on customer feedback. Appreciate for your patience and understanding. Hope you having a nice day.
Sincerely, Harry | Microsoft Community Moderator