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Error code 80192EE7

Anonymous
2024-05-02T06:36:51+00:00

I got this Error code 80192ee7 every time I try to sign in with my work account.

My laptop is Samsung Book note 13 pro.

We have premuim accout for the company.

Thanks in advance

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-05-02T11:01:29+00:00

    Dear 김현아(KIM HYUN AH),

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards the resolution path.

    I understand your concern and I would like to confirm whether you are having the license “The latest desktop version of Office” in the Office 365 account provided by your company:

    Open the browser such as Google Chrome or any other browser> Access https://portal.office.com > Enter Office 365 account details> Click on the profile picture at the top right (beside the question mark icon)> View Account> Scroll little down and click on Subscriptions> Check for the mentioned license

    If you are having the mentioned license, , I would like to suggest you install the Microsoft SARA tool and troubleshoot the sign-in issue of the Office apps. Reference: About the Microsoft Support and Recovery Assistant - Microsoft Support

    If Microsoft SARA tool didn't fix the issues, please reset the Office apps activation stat and see whether you are able to sign into the Office apps: Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn (Method: Use scripts to automate the cleanup process)

    If nothing works, we are sorry and request you to share the following detailed information which will help us to better understand your exact situation:

    1. Complete screenshot of the error message encountered.
    2. Do other users are able to sign into the Office apps without any issue?
    3. Office apps account page: Open any Office file> File> Account> Take a screenshot and share it with us.
    4. Does the sign-in problem happened after any recent change on your Windows?

    Our sincere apologies for not resolving the problem in the first reply but answers to the above queries will help us to better understand and guide you further.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,
    Sophia

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