Inquiry for refund

Question

Hi,

I have a payment for Microsoft 365 Personal that has been auto billed that i forgot to cancel. I am no longer using this service anymore. Please help me with a refund for it. I haven't used it yet.

Answer 1

Dear AntacidLime399,

Welcome to Microsoft Community.

We understand that you have a Microsoft 365 subscription but need to cancel and refund.

We understand that this may be confusing for you. This may be due to the preset automatic renewal, which I understand. For more information, please refer to this article-

《Turn recurring billing on or off for a Microsoft subscription - Microsoft Support》

Typically, there are two privacy guidelines restrict community support for now:

• Privacy and Security: Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
• Access account information: Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window

However, when Microsoft's regular self-help channels (for account access issues) do not provide enough support, you can attempt to make a new Microsoft account to access online chat support, and get ready with the necessary account and identity evidence, such as email address/bank card number information/account precise address information, etc.

Here are some steps that you can follow: 

<--Contact Microsoft Support-->

1.Visit this website: Contact - Microsoft Support

2.Type in your problems in the search box there.

3.Now click Get help, and Select Contact Support below.

4.Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products

5.On the Category tab, choose Manage My Subscription or other alternatives.

6.Go to Confirm.

7.You can now choose the option of Chat with a support agent on your web browser. 

 

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Best Regards,

Zenobia.Z | Microsoft Community Support Specialist