footnote does not match endnote

Question

i have micrsoft office 365 , i am used footnote as example1 , 2 , 3 but when iam looking to end notes it seem not math where as end note start with 2,3,1 i used arabic language

example

بسم الله 1 السلام 2 عليكم 3

---

2 refere to 1(foot note)

3

1refer to 3(foot note

ahmad al qadi

note: i uninstall office 365 and install 2019 but we face the same problem

Answer 1

This is a long shot, and I can't confirm it myself, because I don't speak Arabic.

However, is it possible that the numbering problem is caused by incorrect settings for text direction?

Answer 2

Dear احمد محمود احمد القاضي,

Welcome to the Microsoft Support Community.

We have recently received a lot of feedback from users who are facing the same issue as you. We have collected such issues and reported them this may be a critical issue. We gave feedback. This issue should be fixed directly by our relevant team, we are currently investigating and collecting information and have been informed by the relevant product team of this issue with the aim of getting a professional developer to solve your current dilemma.

We are in the process of testing and investigating this issue, and if it is convenient for you, we invite you to help us take the test:

Since the problem is focused on the Arabic panel, if it suits you, you can try to repeat your actions after changing the Windows system language and the Office system language to see if the problem occurs.

Individual users have reported that downgrading to an older version was effective in resolving the issue, so while waiting for the issue to be fixed, you may also want to try this method to see if it is effective in resolving your current issue. You can refer to the version in the example below.

Type "CMD" in the search box at the bottom left corner and run the command prompt as administrator.

cd %programfiles% \Common Files\microsoft shared\ClickToRun

Officec2rclient.exe /update user updatetoversion=16.0.+ Version number.

As:

June 26, 2023 Version 2306 (internal version 16529.20154)

Officec2rclient.exe /update user updatetoversion=16.0.16529.20154

Below is the version number of the Office2019 update history：

Update history for Office 2016 C2R and Office 2019

If you are using Microsoft 365, you can check this connection：

Update history for Microsoft 365 apps (listed by date)

We apologize for any inconvenience this may cause to your work and study.

We look forward to your further reply. Thank you for your patience and cooperation.

Knight | Microsoft Community Support Specialist

Answer 3

any update

Rrgards

Answer 4

Dear احمد محمود احمد القاضي,

We understand that you may need this feature urgently and will continue to monitor this issue and let you know as soon as we have an update.

Best regards

Knight | Microsoft Community Support Specialist

Answer 5

DEAR

actually i have got an old version of 2019 and it works correctly

actually the problem occurs before 2 weeks or less and in my opinion, there was a fixing or updating issue from your developers Cause of the problem

would you mind informing me when the issue solve

ahmad al qadi

******@gmail.com

regards