Product Key Invalid

Question

Just bought a new Acer laptop at COstco. When I enter the product key, it says it's invalid. What do I do?

Answer 1

Hi Ron N,

I did some research and found a thread on Microsoft Community Forum. It was suggested to try:

Press Windows key + X

Click Command Prompt (admin)

Enter the following command:

wmic path SoftwareLicensingService get OA3xOriginalProductKey

Hit Enter

The product key will be revealed, copy the product key then enter it

Click Start > Settings > Update & security > Activation > Change the product key then enter the new product key then click Next to Activate

If you are unable to activate Windows 10 after all the above and you are certain you have the correct edition installed, then please attempt phone activation: https://www.groovypost.com/howto/activate-windows-10-license-microsoft-support/ Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I found instructions with the links here: https://answers.microsoft.com/thread/a6cc0408-352c-4e11-be46-d96bce8813f9

I would appreciate your feedback.

Kindly note that this is a user-to-user forum, we are users helping other users, we aren't Microsoft employees and neither are we Microsoft agents.

Best regards, Amadeusz