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I was able to access my excel file yesterday. Today I went into Microsoft and updated my billing card and now I cannot access my excel file.
This is the error I receive:
AADSTS90072: User account '___@___.___' from identity provider 'live.com' does not exist in tenant 'B. F. Saul Co.' and cannot access the application 'd3590ed6-52b3-4102-aeff-aad2292ab01c'(Microsoft Office) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
I have a personal 365 account. I do not understand why the error is referencing my old company 'B. F. Saul Co.' I have not been with that company in over 2 years and have been able to access my file on my personal laptop for years. This makes no sense.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Jim,
That did not work. I cleared license history and logged back in. I received the same error and this message "You do not have permission to open this workbook."
I do not understand how I don't have permission when I just accessed it yesterday.
Thanks,
Regina
You can remove the history of logins with this tool. Restart your Mac after using the tool:
How to remove Office license files on a Mac - Microsoft Support