Can't renew Microsoft 365 basic subscription

Question

I am trying to renew my Microsoft 365 basic subscription, but after selecting payment method I keep on getting error " We need a billing address for this order. When you finish, return and refresh the page." (translated from Portuguese). I tried different addresses and keep having same error. Thank you.

Answer 1

Hi, Rita Veiga

Welcome to the Microsoft community. 

I realize that you've encountered a problem when renewing your Microsoft 365 subscription and I understand how you feel.

We fully understand the inconvenience the problem has caused and that the current situation can be frustrating. Due to subscription issue is beyond the scope of the Community's support, I sincerely recommend contacting the specialized billing department's support for solveing your issue. 

This process may include identifying your Microsoft account and payment method, as well as other personal information. To avoid this information being revealed in a public forum, I cannot help you investigate this situation, but I will direct you to the appropriate place.

Go to the following Website: Contact - Microsoft Support

Select Contact Support (sign in to your personal Microsoft account).

Under Products and services, select options related to your product.

Under Category, select Manage my subscription.

Go to Confirm.

Select Chat with a support representative or request a callback.

Thank you for your understanding and patience. I hope your problem is solved successfully. 

Best Regards,

Cece | Microsoft Community Support Specialist