Problem with Microsoft support team response

Question

Hi
I have bought subscription for Ms Project but It doesn't work. So I contacted support and first team - no response for 10 days. Second team promised to do something but after first try to solve my problem they stopped contacting me.... So my question is if there is any e-mail, phone at Microsoft when I can escalate ? This is ridiculous - it looks like they are not interested in helping or whatsoever. I have no idea how can I got help from Microsoft.....

Answer 1

Dear Miłosz Pytel,

Good day! I hope you are doing well.

Unfortunately, my team and I are unable to assist much with this type of error as it might require running some backend diagnostics. I sincerely apologize for any inconvenience this may cause.

I recommend you try to contact Microsoft directly by any of the methods provided in the following link:  Get support - Microsoft 365 admin | Microsoft Learn. They should be able to offer the specialized support needed for this issue. This is a long shot; however, in the meantime, you could try to unassign and reassign your project license.

I really wish I could be of more help. Please let me know if there is anything else I can assist you with.

I appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

Thanks for information.
Regarding planner problem:

1. From teams I try to start new project premium.
2. System tells me that this is first project so in order to set thing up I need to go to on line environment of /ms project and start a new plan.
3. When I do so the below shown image shows and nothing further happens. ( I did all the cache cleaning, new browsers, checked on different accounts etc)
   

Answer 3

Dear Miłosz Pytel,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m really sorry that you had such an experience, and I would like to apologize for the inconvenience caused. Kindly find the below contact number which will allow you contact our Support team directly via phone call. Kindly find the following article for reference: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

You can also provide me with more details about the issue, and I will be more than happy to assist. Could you please provide me with the following information:

• What do you mean by “it doesn’t work”? Are you getting an error?
• How did you purchase the subscription?
• Which subscription plan did you purchase? For example, Project Plan 1, Project Plan 3, or Project Plan 5?

I appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator