I can't access my microsoft developer program admin account

Question

I can't access my microsoft developer program admin account because I lost my phone and the admin account currently use only authenticator app for security.. i already changed the password, and it's success but it still can't sign in.. any solution/idea? I can proof it

Answer 1

The number given in the link for India does not work.

Answer 2

Dear DiNeSh KuMaR_25,

Good day! Thank you for reaching out.

I'm sorry to hear that you have lost access to your account due to verification. In this case, if there is no other admin, you will have to reach out to the data protection team by phone to help create a service request and MFA reset.

You can view the phone numbers listed in this document Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn depending on your country or region. When calling the support number, although there will be about 30 seconds of opening like something like "you can visit the link..." But you can ignore this opening and wait until the option pops up, so "1" as a business email user, "1" again for technical help.

For some countries, it will be an automated conversation like: First, when you call the hotline, and it will ask you what kind of problem you're concerned about.

Answered: Authenticator.

A: What kind of product are you using?

B: Office 365 for business.

A confirmation: school or company account?

B: For Businesses

A: Are you an administrator?

B: Yes.

A: Do you have the other administrator in your organization?

B: No.

A: Do you need a... Service request?

B: Yes

->You can also refer to phone numbers in Global Customer Service phone numbers - Microsoft Support

Your kind understanding will be greatly appreciated.

Best regards,

Ashraf.