How do I fix syncing issue between devices

Question

I often find that when I save a document onto my Onedrive, it doesn't show up on my other device. I make sure that Onedrive is signed in and that the document saved, but sometimes find outdated versions of my documents. This has caused me issues several times and I have submitted outdated versions of projects.

Today, I believe I checked an option to sync all files on my device. Now, Onedrive is syncing all documents on my personal computer to my professional onedrive. I did not wish to have all my personal files on my professional account and cannot figure out how to stop this.

Despite this, the documents that I am actually trying to upload to my professional account to have access to on my work computer, are not showing up on my work computer.

I cannot figure out how to get in touch with a live agent to help walk me through the issue and would greatly appreciate the opportunity to speak to someone.

Answer 1

Dear and respected,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

Sincerely,

Mia

Answer 2

Dear respected,

As per the description, the first concern is you don't want OneDrive to sync all of your personal files. If so, please refer to the article to stop it syncing all files and then only select specific files or folders to sync as you need.

See: How to cancel or stop sync in OneDrive - Microsoft Support

And the second and main concern is, it seems like some of the files are not syncing successfully as you can't see them on the other PC. If my understanding is correct, please first make sure the files have been synced correctly to your OneDrive space. To confirm this, please check if the file is in OneDrive Online via browser.

If it is not in OneDrive online, it means the sync issue is happening on the original PC. If it is in OneDrive Online, it means the sync issue is happening on the destination PC. And to fix this, please try to sync one single file at a time as testing and see if the same sync fail issue will happen. Let me know if there shows any error message which will help the troubleshooting more efficiently.

And for the sync issue OneDrive PC, please do Reset OneDrive - Microsoft Support

Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon. However, we can work together to narrow down and resolve the situation. Please kindly post back and provide the more information, then we can focus on your specific scenario and provide specific suggestions.

We'll be here for you to wait for your updates. I appreciate your time and effort on checking these above and thank you for your patience and cooperation. I hope that you are keeping safe and well!

Sincerely,

Mia | Microsoft Community Moderator