Click to Run crashes with error code 0xc0000005 -- using Sandboxie-Plus

Question

I tried deleted all the files in C:\Program Files\Common Files\microsoft shared\ClickToRun but no uses.

Also i tired completely remove office and reinstall and the installer also crashes with the same error code

I did sfc /scannow and it says no error found.

I found some installer logs but not sure it would be useful link: https://fars.ee/mvQy

Answer 1

uh i fixed it by upgrade Sandboxie-Plus. this is the problem with its driver.

you can close this issue now

Answer 2

Thank you so much! It really helped me. Who would even have thought that the issue was Sandboxie-Plus!

I spent several days on it.

Answer 3

Hello, gao_cai_sheng1

I'm glad your problem was resolved.

Your reply was very useful. In the future, we will suggest other users experiencing similar situations troubleshooting if their problem is with Sandboxie-Plus.

Feel free to post again with any problems you encounter while using Microsoft products in the future.

Have a nice day!

Best wishes,

Lucia Wu - MSFT | Microsoft Community Support Specialist

Answer 4

1. I remembered I encountered this problem when opening Excel/Word before, so I tried to completely uninstall Office and reinstall it, and it didn't work.
2. Microsoft 365
3. I get installer from https://portal.office.com/account/#installs

Answer 5

Hello, gao_cai_sheng1

Welcome to Microsoft Community.  

I realize that you've encountered a problem that an error code 0xc0000005 when using Click to Run, and I understand how you feel. 

Due to limited information and the many reasons for the problem, we may require more detailed information from you:

• I would like to confirm that if this issue occurred when you are installing Office using Click to Run?
• What Office product are you trying to install? For example, Microsoft 365 or Office 2021?
• Where did you obtain the installation package from? Was it downloaded from the page Microsoft account | Services & subscriptions where you found your product?

Additionally, to confirm whether it is a system issue, please trycreating a new local user accountand sign in the computer with the new local account.

For more information, see Manage user accounts in Windows - Microsoft Support.

I'm looking forward to your reply.   

Best wishes,

Lucia Wu - MSFT | Microsoft Community Support Specialist