File Renaming Issue

Question

I have a user who has been experiencing issues with renaming files in OneDrive, specifically .msg files. The issue occurs when the file is brought into OneDrive, the user renames the file, clicks enter and the file name goes back to the original file name and the user has to repeat the process. I've seen others have this issue but have yet to find a solution. Any help would be appreciated.

Answer 1

Dear Tom Albrechtsen,

Good day!!

Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

I understand your concern and I would like to convey that I have tested the behavior at my end, where I am able to rename the .msg files in the OneDrive for Business without any issue and the renamed .msg file is not returning back to the original file name.

In this situation, I would like to convey whether the same problem happens when the users tries to access the OneDrive for Business in the InPrivate or Incognito window and try to rename the .msg files.

If there is no issue with InPrivate or Incognito window, I would like to confirm whether the problem happens only when trying to rename the .msg files via OneDrive synced folder on the problematic user device. If yes, please reset the OneDrive sync client on the user device and check the outcome: Reset OneDrive - Microsoft Support

If the problem persists even after resetting the OneDrive sync client, please provide the version of the OneDrive sync client version: Click on the OneDrive sync client on the Windows taskbar> Click on the Help & Settings> Settings> About.

Our sincere apologies for not resolving the problem is first reply but answers to above queries will help us to better understand your situation and guide you in the right direction.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia