Prefetch Failure (Render List Data Steam) Error

Question

I purchased an Microsoft Office 365 Professional account from a 3rd party website, where the other apps in the package are working fine except the one drive storage which was included in the bundle.
And whenever I open One Drive from Microsoft 365 App or website I get "Prefetch Failure (Render List Data Steam)" error, and when I try to open it from the one drive webiste it shows access denied & when I try to open it from one drive app it shows connection failure.
At first I thought I got scammed but later, one of my friend bought this same package where I got the storage and no errors he can upload and download files like usual.

Answer 1

Hi MPG_49,

Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. The "Prefetch Failure (Render List Data Steam)" error you're encountering with OneDrive suggests an issue specifically with your account's access to OneDrive storage, even though other parts of Microsoft 365 seem functional. Here's why you might be seeing this error despite your friend having success with the same package:

Possible Reasons for the Error:

Third-Party Seller Issue: While it's not ideal, there's a chance the third-party seller you purchased from isn't providing a fully legitimate account. This could explain why your friend, who might have gotten the account elsewhere, doesn't have the same problem.

Account Restrictions: It's possible the seller provided an account with limited permissions or restrictions on OneDrive specifically.

Temporary Glitch: Occasionally, Microsoft services experience temporary hiccups that might cause access issues.

Troubleshooting Steps:

Here are some steps you can try to fix the error:

Contact the Seller: If you suspect a problem with the account itself, reach out to the third-party seller you purchased from and explain the issue. They might be able to offer a replacement or troubleshoot the problem further.

Clear Cache and Cookies: Sometimes cached data can cause issues. Try clearing your browser's cache and cookies, then log back into OneDrive on the web.

Check Microsoft Service Status: Visit the Microsoft service status page (https://status.cloud.microsoft/) to see if there are any known outages with OneDrive.

Reinstall Microsoft 365: If you're using the OneDrive desktop app, try reinstalling Microsoft 365 completely. This can sometimes resolve issues with corrupted installations.

If none of these steps work, it's best to consider a safer alternative:

Purchase Directly from Microsoft: While it might cost slightly more, buying a Microsoft 365 subscription directly from Microsoft guarantees a legitimate account with full functionality. This eliminates the risk of encountering issues like this in the future.

If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan