I can't enter microsoft support

Question

when i enter it says access denied and i can't use support

Answer 1

Hello, I have the same problem, I wanted to change my Windoes Hello Pin, and when I was typing the code from the email, the page just closed. So, I tried to comunicate with microsoft support and I cant reach the page, because it says that I don't have permission to access. What can I do?

Answer 2

I have the same issue, could you please help me?

Answer 3

Dear Kaan Bakış

Thanks for using Microsoft products and posting in the community.

I do understand the inconvenience you may be experiencing by not being able to access the Microsoft Support page at this time. In order to be able to more accurately diagnose the problem you are experiencing, I would like to ask you to provide some additional information.

1. Page Access: Can you tell me what specific page you are stuck on when trying to access Microsoft Support? For example, is it on the login page, the home page, or a specific support page? If it's easier, you can also take a screenshot of the current screen you're experiencing and share it with us so we can get a better visualisation of your issue.
2. Other accounts to try: Do you have a Microsoft account other than the one you're currently using? If you have a different Microsoft account, you can try logging in with that account to see if you are able to access Microsoft Support properly, and rest assured that even if the account is different, we will be able to help you resolve the issue to the best of our ability based on the information you provide.

Are you trying to contact online support, if so, you can do so by following the steps and links below:

<--Contact Microsoft Chat Support-->

1.Go to the following Web site: Contact - Microsoft Support.

2.Select Contact Support (sign in to your personal Microsoft account).

3.Under Products and services, select options related to your product.

4.Select Chat with a support representative or request a callback.

Please note that chat support has fixed working hours, if the last window prompt is not available, please try to open it again tomorrow.

I hope the above information will be helpful! Thanks for your patience and understanding!

If you have any other questions or need further assistance, please feel free to contact us.

Best Regards, 

Maxine | Microsoft Community Support Specialist