Unauthorised payment - refund required

Question

Hi,

I have the Microsoft 365 app for work purposes as it is compulsory. I have had a £79.99 charge taken today which I did not authorise.

I looked at previous questions and followed the link to log this but it takes me to the app and makes me log in but then I don’t have any billing information on there to report this. Only work related items.

Please advise or look in to this and rectify.

Thanks

Answer 1

Unauthorised Payment - Refund Required

I did subscribe and paid Rs. 6199 last year in July 23 and also complained as the application couldn't be downloaded.... eventually I had to subscribe again using another account..... I requested for the refund sharing the Bank Payment Advise but no refund was made for the 1st subscription despite writing multiple emails ... not only that, this year Microsoft has charged on my card again ... an email has been sent to the customer service but no response has been received ... I have asked my bank that I dispute the payment as it is unauthorised.. I also plan to file a legal suit against Microsoft it I don't receive the refund this time at the local level.. But this is the way Microsoft is .........

Answer 2

Dear Marika Berrow,

Thanks for your update!

For your information security reasons, I masked the private information in your reply to prevent phishing/spoofing risks, please comprehend.

Would you please let me know where/how to downloaded this app? What's the app's name? When you click Settings from the page on your screenshot, can you see any option like "About" to check the app detailed information, eg, the version detailes?

At the same time, you may directly contact the support team of this app by clicking on the option to contact the support team of this specific app, and they can redirect you to the correct team to help with the cancelation/refund issue.

I hope the information helps!

Kindly let me know if any futher assistance is needed!

Thanks for your precious time. Have a nice day.

Sincerely,

Sherry | Microsoft Community Moderator

Answer 3

Hi,

I just downloaded office 365 as we need it for work, I don’t recall ever subscribing to anything so unsure what to tell you on which one it is.

The link mentioned is from a previous question I found & a link provided to the person. When I go on to the app, I can’t see anywhere to see where to look for billing. Doesn’t give me the option.

It may be I don’t have the permission to view the billing? The account is linked to my work email etc.

Answer 4

Dear Marika Berrow,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your description, you need assistance canceling your subscription and requesting refund.

Firstly, would you please let me know which subscription did you pruchase? Eg, Office365 business standard, Office365 business basic...

Did you try to cancel your subscription following the steps in: Renew or cancel your Microsoft 365 for business subscription - Microsoft Support?

For you mentioned "followed the link to log this but it takes me to the app and makes me log in but then I don’t have any billing information on there to report this", kindly let me know which link you followed and which app did you have issue with? Would you please share me some screenshots then I can further assit?

I look forward to your next update for a more detailed analysis. Thank you very much for your cooperation.

Thank you for your precious time. Have a nice day.

Sincerely

Sherry | Microsoft Community Moderator