Inquiry: Auto-Translated Caption Issue

Question

Hi Microsoft Support Team,

I hope you're well. I'm experiencing an issue where auto-translated captions stop at 2-3 minutes into my videos, despite the full video being 30 minutes long.

Could you please advise on what might be causing this issue and how I can resolve it?

Thank you for your assistance.

Best regards,

Jarod

Answer 1

Hello Jarod,

Welcome to the Microsoft Community.

Sorry to hear that you’re having trouble with Clipchamp’s auto-captioning feature. Here are some potential solutions that might help:

1. Reload the browser tab where Clipchamp is open, or close and reopen the Clipchamp app.
2. Remove your clip from the editing project, add it again, and try captioning again.
3. Turn off auto-captioning, export the project, then import the resulting MP4 video in your project and try the captioning with the new clip version.
4. Check your network settings: Some companies have strict network settings that might block certain features.
5. Check your firewall settings: Firewalls can sometimes block certain features.
6. Repair Clipchamp from the Windows Settings app: Navigate to Apps > Installed apps, find Clipchamp, click on the three-dot menu, and select Advanced options > Repair.

If none of these solutions work, it might be a good idea to reach out to Clipchamp’s support team for further assistance.

How to get in touch with Clipchamp support - Microsoft Support

I hope this helps, and you’re able to resolve the issue soon!

Best Regards,

William.Y | Microsoft Community Support Specialist